RETURNS & REFUNDS
How to return an existing item?
Please email [email protected] detailing why the item is being returned, quoting your order number. We will send you a return confirmation email detailing the return address.
From receipt, you have 14 days to decide if you want to return any item from your order. Your item must be in its original unused condition unless there is a manufacturer defect. If no manufacturer defect is present, and the item is in its unused condition, we can only offer a credit note for the value of the return item. It is the customer responsibility to ensure the products are suitable, based on the specifications described, and compatible with any of their current equipment.
For non-UK purchases, we cannot offer a refund if the items are being returned because the customer has refused delivery or has refused to pay tax duties on the shipment.
Should 14 days have passed since your purchase, unfortunately we cannot offer you a refund.
It can take up to 7 days for us to receive your return, depending on which postal service you use. Once we receive the item it will be inspected and processed. We will then confirm via email what action we have taken.
Any refund will automatically be issued to the payment method used to make the original purchase and, in the event we are unable to provide a suitable replacement we will automatically refund you and contact you via email. In all cases, the items returned must be in their original condition. All goods will be inspected on return and if any item is in unsuitable condition, we will email you to confirm why it is in unsuitable condition, and no refund will be issued. We might offer to have the item sent back to you.
Please note, all returns must be packaged in suitable packaging.
The goods are your responsibility until they reach us and we recommend that you use a postal service that both insures you for the value of the goods and requires a signature upon receipt. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please note: All refunds will take 10 working days for the funds to appear in your bank account.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, it may take some time before your refund is officially processed.
If these routes are not successful and you still have not received your refund yet, please contact us at [email protected]
My return was processed but I wasn’t refunded my delivery charge
We will usually refund you what you paid for the goods but deduct the delivery charge except in cases where the order was cancelled under the UK Distance Selling Regulations or the entire order was faulty. You will be responsible for paying the shipping costs of the item you are returning.