FAQs - FREQUENTLY ASKED QUESTIONS
How can I contact you?
You can contact us directly via email at [email protected] and someone will get back to you shortly. Just remember to include your query (and order number if applicable) in the subject line to make the process even smoother.
We do not currently have a direct office contact number. Although we are active on social media and happy to help when we can – more technical questions, sales enquiries or order issues are better sent directly to the customer service email.
We are trying our best to maintain and improve our service standards and resolve any issues or questions as fast as possible. We thank you for your patience and support.
Customer Service Correspondence: Monday – Friday 09:00 – 17:00
How do I keep up to date on your latest news and offers?
Sign up to our newsletter at the bottom of our website homepage and you’ll be first to know about stock updates, new products and offers. Drop us a follow us on Facebook and Instagram @forza.fit_ for product offers, training guides and inspiration, and general cool stuff we’ve got going on at forza. fit
How are smaller orders shipped?
The majority of our parcel orders are shipped via Royal Mail or other major couriers (e.g. DPD). When your order has been dispatched you will receive a shipping notification from the courier which will confirm the delivery date of your order and provide you with a time slot for your delivery.
Once your order has been dispatched the delivery address of your order cannot be changed.
Please note, if you request for the courier to leave your parcel in a safe location regardless of whether or not the courier has left your parcel in the incorrect location requested, we (forza. fit) are not liable and will not dispatch a replacement order – this is done so at your own risk.
How are the Rigs delivered?
All igs (rig. and rig. xl) will be delivered individually.
1. Once you have placed your order and confirmed payment on your order online and selected “delivery” as your chosen method of delivery, forza. fit will email you when the order is ready to be delivered.
2. We will ask you to choose a date from the list provided, and to confirm the address for delivery.
3. Once the item has been handed to you, as the customer take full responsibility for any damages that may be caused to products during loading or assembly.
Can I collect my order?
If you have chosen to collect your order in person, you will receive an email with options of date and time. Please note that we cannot accommodate customers who do not have a prior confirmed collection appointment. We do not offer tours of our warehousing or manufacturing facility or have products on display to view.
1. Once you have placed your order and confirmed payment on your order online and selected “collection” as your chosen method of delivery, forza. fit will email you when the order is ready to collect.
** PLEASE NOTE: If you turn up prior to our collection confirmation we will not be able to supply you with your order on demand.**
2. We will ask you to choose a date and time from the list provided, and address for collection
3.Once the item has been handed to you, as the customer take full responsibility for any damages that may be caused to products during loading or transit.
Do you offer an installation service?
We offer an installation service for rigs only. Please let us know when choosing your delivery date if you also require an installation.
My product is damaged
While we take extreme care to ensure our products are made to the highest quality and are protected during shipping, some products may still arrive damaged. If this is the case, please email [email protected] with your order number, issue and photos of the damaged product so we can rectify the problem as soon as possible.
When will my order be dispatched?
We aim to dispatch your order within 3-5 working days from our warehouse – please bear in mind that some of our items are made to order and may in some cases take considerably longer than 3 days to dispatch. If that’s the case, we will notify you with a new expected delivery date.
If you have any concerns or queries regarding a delay on dispatch or delivery, please get in touch. Once dispatched from our warehouse and in the hands of the hauliers or courier, it may take us a little longer to find information regarding delays on your order – please bear with us, our team work hard to resolve any issues as quickly as possible.
Can I add to my order once it has been placed?
Unfortunately, we are unable to add additional items to existing orders. These will have to be placed separately.
How do I cancel my order?
If you wish to cancel an order that you have placed the last 24 – 48 hours, please contact [email protected] with your order confirmation number.
All requests to cancel orders must be made via the [email protected] email address and not via social media. Please include your order number in the email subject for all correspondence.
If you cancel your order AFTER it has shipped you will be liable for shipping and returns charges.
I haven’t received a confirmation email
Emails are automatically sent out after you have placed your order and once your order has been dispatched. Occasionally these emails may drop into your spam inbox by mistake. If you are still having issues, please don’t hesitate to contact us [email protected]